At A Glance
Gain practical skills in the online classroom, while preparing for the CompTIA A+ and HDI Customer Service exams all at Lackawanna College.
Enter a steadily growing field with companies always looking for dedicated employees.
Earn your certificate online through Lackawanna over the course of 275 hours.
Welcome to IT Level 1 Help Desk Career Prep with Certification-Certificate Program
You’ve always been a tech savvy individual, always the one people go to when they need computer help. Now you’re ready to turn the skills you have into a professional career through education!
At Lackawanna you’ll gain the practical skills you need, while preparing yourself for the CompTIA A+ and HDI Customer Service exams and a professional certificate for your new role.
Your Career Starts Here
- Tech Companies
- Banks
- Customer Support Centers
- Colleges and Universities
- Government Agencies
- Hospitals
- Entrepreneurial Work
- And other IT settings
Jobs you can expect to begin after earning your certificate include:
- Computer Support Specialist
- IT Help Desk Associate
- IT Support Specialist
- Technical Support Specialist
- Computer Repair Agent
- And other IT support related jobs
More About the Program
The level 1 IT help desk training course prepares students to take the CompTIA A+ and HDI Customer Service Representative Certification exams, which are essential in securing a Level 1 help desk position.
Some of the skills students will learn through this process include
- Call handling skills
- Communication skills
- Problem-Solving and Troubleshooting Skills
- Proper Documentation
- Conflict Solution
The training and certification program is completely online and students can learn at their own pace. With a tuition of $5,500, students will complete 275 hours of online education in the comfort of their own home. This tuition covers all certification exams, as well course-essential e-books and other materials.
For best results, it is recommended that students enrolling in the major, make sure their home computer systems meet the recommended minimum requirements.
System hardware minimum requirements for optimal learning:
- CPU: 1 GHz or higher
- RAM: 2 GB or higher
- Resolution: 1280 x 720 or higher
- Speakers / Headphones
- Microphone (for Webinar / Live Online sessions)
Operating System minimum requirements:
- Microsoft Windows 7 or 10 (Home, Pro)
- Mac OSX 10 or higher
- Latest Chrome OS
- Latest Linux Distributions
Included with the program is 12 months of free access to a cloud-based lab platform designed to help students develop the practical information technology skills necessary to succeed in high in-demand IT jobs. This cloud-based lab solution uses real equipment that enables our students to execute each practical task in a safe environment, while also being accessible from anywhere without requiring students to buy their own hardware or risk damage to their own system.
Along with having access to the necessary hardware in this virtual environment, students in the level 1 help desk course gain access to high-quality practical exercises that cover many of the same topics they will encounter on their certifying exams, giving them the experience they need to receive a professional certification.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, Pennsylvania annual median wage for computer user support specialists; and U.S. Bureau of Labor Statistics, Employment Projections, 2025–2035, national employment growth. Figures reflect statewide wages and national employment projections and are not specific to Lackawanna College graduates. Lackawanna College does not guarantee employment or salary.