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Majors & Certificates

IT LEVEL 1 HELP DESK CAREER PREP WITH CERTIFICATIONS

Lackawanna College’s Information Technology Level 1 Help Desk program is a course bundle comprised of CompTIA A+ and Customer Service Representative (CSR) Exam Prep. It is designed to equip students with all the necessary skills and certifications required to achieve success in a Level 1 Help Desk job.

Level 1 Help Desk professionals are a critical part of the Information Technology (IT) industry. IT Level 1 support responsibilities typically include the following:

  • Collecting customer requests and data
  • Providing product information
  • Attending to customer phone calls
  • Responding to user emails and social media messages
  • Conducting troubleshooting to determine a user’s required level of IT support
  • Creating tickets for Level 2 IT support
  • Resolving basic IT problems such as passwords issues, installation issues, etc.

WHY ENROLL IN OUR IT LEVEL 1 HELP DESK CERTIFICATION PROGRAM?

In today’s increasingly digitally driven workplace, Information Technology is a growing and competitive field. Level 1 Help Desk positions combine technical and customer support roles, with employees working to help both individuals and companies resolve issues within a wide variety of hardware and software environments.

The average salary for a Level 1 Help Desk support specialist falls between approximately $41,000 and $51,000. Among the biggest determinations of salary is what certifications an applicant has received. CompTIA A+ and HDI Customer Service Representative Certifications represent the most essential and widely recognized standards of IT Help Desk training.

That’s why Lackawanna College’s IT Level 1 Help Desk Certification Program focuses on providing students with a practical education in all aspects of Level 1 IT support, with a special emphasis on fully preparing them to pass the CompTIA A+ and HDI Customer Service exams.

Certified Clinical Medical Assistant

WHAT’S INVOLVED IN OUR IT LEVEL 1 HELP DESK CERTIFICATION PROGRAM?

The Level 1 IT Help Desk training course prepares the student to take the CompTIA A+ and HDI Customer Service Representative Certification exams, which are essential in securing a Level 1 Help Desk position.

Some of the skills students will learn through this process include

  • Call handling best practices
  • Communication and listening techniques
  • Problem-solving and troubleshooting
  • Proper documentation
  • Conflict negotiation
  • …and more!

Because our Level 1 IT Help Desk training and certification program is completely online, students can learn at their own pace. With an affordably priced tuition of $4,500, students will complete 275 hours of online education in the comfort of their own home. This tuition cost covers all certification exams, as well course-essential e-books and other materials.

For best results, it is recommended that students enrolling in the Level 1 Help Desk program, make sure their home computer systems meet the following requirements:

Internet Connectivity Requirements

  • Cable and DSL internet connections are recommended for the best experience.

Hardware Requirements

  • CPU: 1 GHz or higher
  • RAM: 2 GB or higher
  • Resolution: 1280 x 720 or higher
  • Speakers / Headphones
  • Microphone (for Webinar / Live Online sessions)

Operating System Requirements

  • Microsoft Windows 7 or 10 (Home, Pro)
  • Mac OSX 10 or higher
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we at Lackawanna College understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The device size does not provide a good learning environment for students taking online or live online-based courses.

WHY CHOOSE LACKAWANNA COLLEGE?

The staff and instructors at Lackawanna College are committing to providing students with the most comprehensive education they need to achieve their career goals. That’s why our IT Help Desk training program comes with all the tools a Level 1 Help Desk job requires.

Included with the program is 12 months of 100% free access to a cloud-based lab platform designed to help students develop the practical information technology skills necessary to succeed in high in-demand IT jobs. This cloud-based lab solution uses real equipment that enables our students to execute each practical task in a safe environment, while also being accessible from anywhere without requiring students to buy their own hardware or risk damage to their own system.

Along with having access to the necessary hardware in this virtual environment, students in our Level 1 Help Desk course gain access to high-quality practical exercises that cover many of the same topics they will encounter on their certifying exams, thus giving them the experience they need to receive professional certification.

APPLY TO OUR IT LEVEL 1 HELP DESK CERTIFICATION PROGRAM

Receiving your CompTIA A+ and HDI Customer Service Representative Certification is the first and most important step towards beginning your career as an IT Level 1 Help Desk support specialist. For more information on how Lackawanna College can help you achieve your career goals, complete an inquiry form today!

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