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Majors & Certificates

ESL to Customer Service with Microsoft Word Certification

The ESL to Customer Service with Microsoft Word 18-week professional certification program at Lackawanna College course that offers the student practical training for listening, speaking, and writing in American English. It serves as a prerequisite to the Customer Service certificate program.

The ESL to Customer Service with Microsoft Word course not only focuses on proper grammatical usage of the English language, but also on current face-to-face and internet jargon. Upon completion of the ESL component, students will gain knowledge in all areas of customer service, including call handling, effective written communication, and organization skills.

Each student in the program will prepare and sit for Microsoft Office Specialist (MOS) certifications in Word. Candidates who pass the certification exam show that they can meet globally recognized performance standards.

Why Enroll in Our ESL to Customer Service with Microsoft Word Certification Program?

Lackawanna’s ESL to Customer Service with Microsoft Word professional certification program instills in students the necessary knowledge in all areas of customer service, including call handling, effective written communication, and organization skills, while also preparing them to sit for a Microsoft Office certification exam in Word.

Upon successful completion of this certification program, students can seek to gain employment in the following areas: call centers, credit card companies, insurance agencies, financial institutions, and in-person or online retailers.

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What’s Involved in Our ESL to Customer Service with Microsoft Word Certification Program?

Lackawanna College’s ESL to Customer Service with Microsoft Word professional certification program prepares the English language learner with a foundation in the language skills necessary to enter into a variety of business occupations as a customer service professional.

The program offers the student practical training for listening, speaking, and writing in American English. By focusing not only on grammatically correct English but also commonly used internet terms and jargon, the program equips the student with the fundamental abilities needed to successfully communicate with customers and better understand their problems, needs, wants, and requests.

This program runs 320 hours (18 weeks), with a focus on ESL for 12 hours per week for 10 weeks, and customer service for 25 hours per week for 8 weeks. Upon completion, a certificate is rewarded.

Why Choose Lackawanna College?

Lackawanna College’s ESL to Customer Service with Microsoft Word professional certification course is an affordable program that provides practical skills and benefits for those working in or looking to work in the customer service sector of today’s competitive job market.

Students who receive certification through Lackawanna College’s ESL to Customer Service with Microsoft Word program have documented proof of their skill and aptitudes, providing potential employers with the assurance that they are well-trained and capable of performing all aspects of a customer service position.

Lackawanna College is committed to providing ESL students with the care, attention, and instruction they need to enjoy academic success and pursue their chosen career goals.

Apply to Our ESL to Customer Service with Microsoft Word Professional Certification Program

The ability to clearly and effectively communicate with other people is a crucial aspect of any career, especially those in the customer service sector. Prospective students interested in enrolling in Lackawanna’s ESL to Customer Service with Microsoft Word certification program can learn more by contacting a representative from Lackawanna College today.

We look forward to hearing from you!

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