Majors & Certificates
ESL to Customer Service with Microsoft
The ESL to Customer Service with Microsoft Word 18-week professional certification program at Lackawanna College course offers the student practical training for listening, speaking and writing in American English and serves as a prerequisite to the Customer Service certificate program.
The course not only focuses on proper grammatical usage of the English language, but also on current face-to-face and internet jargon.
Upon completion of the ESL component, students will gain knowledge in all areas of customer service, including call handling, effective written communication, and organization skills.
Each student will prepare and sit for Microsoft Office Specialist (MOS) certifications in Word. Candidates who pass the certification exam show that they can meet globally recognized performance standards.
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