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Majors & Certificates

ESL to Customer Service with Microsoft

The ESL to Customer Service with Microsoft Word 18-week professional certification program at Lackawanna College course offers the student practical training for listening, speaking and writing in American English and serves as a prerequisite to the Customer Service certificate program.

The course not only focuses on proper grammatical usage of the English language, but also on current face-to-face and internet jargon. 

Upon completion of the ESL component, students will gain knowledge in all areas of customer service, including call handling, effective written communication, and organization skills.

Each student will prepare and sit for Microsoft Office Specialist (MOS) certifications in Word. Candidates who pass the certification exam show that they can meet globally recognized performance standards.

Why Enroll in Our ESL to Customer Service with Microsoft Word Certification Program?

Lackawanna’s ESL to Customer Service with Microsoft Word professional certification program instills in students the necessary knowledge in all areas of customer service, including call handling, effective written communication, and organization skills and to prepare and sit for Microsoft Office certification exam in Word.

Upon successful completion of this certification program, students can seek to gain employment in the following areas: call centers, credit card companies, insurance agencies, financial institutions, and in-person or online retailers.

Why Choose Lackawanna College?

Lackawanna College’s ESL to Customer Service with Microsoft Word professional certification program prepares the English language learner with a foundation in the language skills necessary to enter into a variety of business occupations as a customer service professional.

The program offers the student practical training for listening, speaking and writing in American English.

This program runs 320 hours (18 weeks), with a focus on ESL for 12 hours per week for 10 weeks, and customer service for 25 hours per week for 8 weeks. Upon completion, a certificate is rewarded.

What’s Involved in Our ESL to Customer Service with Microsoft Word Certification Program?

Customer Service support is critical to a well-run business in any industry.The ESL to Customer Service with Microsoft Word professional certificate program offers the student practical training for listening, speaking and writing in American English, and serves as a prerequisite to the Customer Service certificate program.

The course not only focuses on proper grammatical usage of the English language, but also on current face-to-face and internet jargon. Upon completion of the ESL component, students will gain knowledge in all areas of customer service, including call handling, effective written communication and organization skills.

Each student will prepare and sit for Microsoft Office Specialist (MOS) certification in Word, which focuses on demonstrating skills using Microsoft Office and the Windows operating systems. Candidates who pass the certification exam show that they can meet globally recognized performance standards.

Apply to Our ESL to Customer Service with Microsoft Word Professional Certification Program

Prospective students interested in enrolling in Lackawanna’s ESL to Customer Service with Microsoft Word certification program can learn more here

We look forward to hearing from you!

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