At A Glance
12-week certificate program designed to provide students with a general understanding and knowledge of all areas of customer service.
Students can work in call centers, credit card companies, insurance agencies, financial institutions, and brick & mortar and online retailers.
Graduates can earn between $12.67 to $28.19 an hour.
Welcome to Customer Service Support Technician-Certificate Program
Do you want to provide customers with a great experience and help them get what they need? Then consider enrolling in Lackawanna College’s Customer Service Support Technician certificate program. The program gives students the necessary skills to get a job in a variety of office and online settings.
Your Career Starts Here
More About the Program
A Customer Service Support Technician professional certification from Lackawanna College prepares students for jobs in a variety of settings in office and online.
Students gain a general understanding and knowledge of all areas of customer service including customer communications and organization.
The Course Work
This program runs 360 hours (30 hours per week for 12 weeks), after which a certificate is rewarded.
The certificate program gives students comprehensive knowledge of Microsoft Office as well as financial functions, constructing workbooks and team building and communication skills.
The student will also receive instruction in constructing documents that include SmartArt graphics, sorted lists and tables, constructing workbooks that include cell names, financial functions and team building skills, and verbal communication.
Each student will prepare and sit for Microsoft Office Specialist (MOS) certifications in Word and Excel, which focus on demonstrating skills using Microsoft Office and the Windows operating systems. Candidates who pass the certification exam show that they can meet globally recognized performance standards.