Medical Administrative Assistant | Lackawanna College

Medical Administrative Assistant

At a Glance

Certificate program that prepares students to work in medical offices by providing administrative support

Students take 136 class/lab hours and participate in 70 hours in a clinical externship.
The field is expected to grow by 18% from 2020 to 2030, which means job opportunities should be plentiful.
Graduates can earn between $29,070 and $48,170, depending on experience.

Welcome to Medical Administrative Assistant-Certificate Program

If you want to assist medical providers with day-to-day operations, Lackawanna College’s Medical Administrative Assistant certificate program can help you get the necessary training. The program prepares students to work in medical offices and provide administrative support.

Your Career Starts Here

The medical administrative assistant field is expected to grow by 18% over the next 10 years, which means people are needed for this high-demand field. With a certificate, graduates can work in a variety of businesses, such as:

  • Hospitals
  • Physician Offices
  • Variety of healthcare settings

More About the Program

Lackawanna’s program provides students with the skills to become medical office assistants and begin their healthcare careers in less than six months.

The program builds instructions and coursework around the real world.

The Course Work

The Medical Administrative Assistant certificate program consists of a combined total of 136 class/lab hours and runs in conjunction with the Certified Clinical Medical Assistant program. Course schedules may vary depending upon which location you attend.

Once completing the coursework, students will be placed in a clinical externship consisting of a minimum of 70 hours in a clinical setting.

Students are then eligible to sit for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant exam.

This program will provide you with training in various areas, some of which include:

  • Law and Ethics
  • Communication Skills
  • Keyboarding
  • Computer Applications
  • Electronic Health Record Applications
  • Diagnostic and Procedure Coding
  • Health Insurance and Reimbursement
  • Accounting Responsibilities
  • Managing Appointments
  • Written Communications
  • Medical Terminology

Additional Information

To enroll in Lackawanna’s medical administrative assistant training, students must meet certain admission requirements, which will be reviewed during the application process. A high school diploma or GED is required.

If you are interested in enrolling in Lackawanna’s Certified Medical Administrative Assistant Certificate Program, contact Nicolette Morgan, Continuing Education Coordinator, at (570) 265-3449, ext. 3.

Since 2016, Lackawanna College CCAA students have an 86% pass rate on their first attempt taking the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) National Certification Exam. That’s 8 percentage points above the national average of 78%.


Lackawanna College is approved by the Pennsylvania State Department of Education to grant bachelor’s degrees, associate degrees, and professional certificates and is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools, which is designated as a National Accrediting Agency by the U.S. Office of Education.