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    Timely Topics: Conflict Resolution

    Resolving conflict is a timely topic in every workplace, every day. Like it or not, conflict in the workplace is a given from personality clashes to people with divergent points of view reaching a stage of conflict.

    When resolved quickly with a positive approach, conflict can be an opportunity for growth and better understanding among those involved.

    In this three-hour training program, you will learn effective conflict resolution strategies. Review the communication process and barriers that cause conflict. Develop ways to effectively handle situations before they result in conflict. A step by step approach will be presented to effectively deal with conflict in the workplace.

    In this highly interactive three-hour training program, we will find solutions together!

    Bring this training program onsite for your workforce, or visit Lackawanna College’s Continuing Education Department, 501 Madison Ave., Scranton.

    Contact Janet Jones, Professional Development Specialist, Lackawanna College at (570) 955-1513 or jonesj@lackawanna.edu.

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