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    Lackawanna College

    Student Affairs

    Information Technology FAQ

    How can I get my password for Lackawanna College’s Portal?

    Visit the Login Assistance page on the student portal. From there, you will be able to send an e-mail to your personal e-mail address if you provided us with one. If you did not provide us with a personal e-mail address, click on Help on the main tab, or send an e-mail to support@lackawanna.edu.

    How can I get my Grades and/or Student Schedule?

    First, make sure you have your portal password. Then, after you sign in, click on the Academics tab. If there is an “Access Suspended” message at the top of the page, then you will need to call the phone number before you can see the Academics tab.

    What is my Falcons e-mail username?

    Your Falcons username is your first name, a period, and then your last name, John.Smith, for example. Your full e-mail address is John.Smith@falcons.lackawanna.edu

    How do I log into my Falcons e-mail?

    We are very excited to introduce a new “Single Sign on” process. Simply visit http://portal.lackawanna.edu and enter your full Falcons e-mail address (Firstname.Lastname@falcons.lackawanna.edu) and your password. You will be logged in to both the online campus and Falcons e-mail. Click Falcons E-Mail in the lower left section of your screen under Quick Links. If you need assistance with your Falcons account, send an e-mail to support@lackawanna.edu.

    Where can I print out something for my classes?

    You may print in the Angeli Hall computer labs in rooms 208, 209, and 210, if there are no classes. You can also print in the Library located in the basement of Seeley Hall.

    I have Microsoft Works / Microsoft Office 2010 on my home computer/laptop. Will my files work in the labs?

    Only in the right file format. When saving your document, make sure you save the document as a .rtf (Rich Text File) or .txt (Text Document). These are universally compatible with most word processors, including all of those on campus.

    My USB drive is not working in the labs. How do I fix it?

    You cannot have a USB Device that attempts to install something or runs software to prompt for a password. These drives install applications that block you from using files in a regular manner. Uninstall the software on the device and use it as a plain USB and you will be ok.

    What are the hours that the computer labs in Angeli Hall are open?

    You may use the labs when it is open and class is not in session. Check the sign on the computer lab door for class times.

    Who should I contact if the Internet in my dorm isn’t working?

    Please complete a Dorm Work Request found on the Residence Life page of the portal.

    Are there wireless networks on campus that are supported by Lackawanna College?

    There is a wireless network in all buildings of the Scranton Campus.

    Can I use my gaming console online in the dorms?

    No. Due to security and bandwidth reasons, we cannot allow gaming devices to connect to the Internet. You can play over the LAN with other people from your dorm.

    How do I get my Student ID Card?

    ID cards are available from the Public Safety Department. For commuter students, a card is issued at orientation and is good throughout your enrollment. Resident students are issued new cards each year, as the cards are also used for meal service. There is an fee of up to $50 to replace your card.

    I registered for an online course. Now what?

    You can view the Online Student Manual for a comprehensive guidebook and also view the helpful videos located on the portal.

    Who can I call for computer support?

    The IT Department has launched a 24/7 help line at (570) 955-1500. You may also e-mail support@lackawanna.edu.

    Why can I not get Skype to connect?

    The only open ports on both the wired and wireless networks are ports 80 and 443. Please set Skype to use either of those ports on the connections tab through tools then options.